![]() If you are a SMB with a customer service team, that can answer customers 8 hours a day, 7 days a week: then activate it too, give it a try and see for yourself.īeing realistic, if you can’t even have time to answer emails, you don’t have customer service / support, or if you are overwhelmed already… don0t activate it. But if you commit to it, it can be a secret weapon to use against competitors, and a open line with a customer that otherwise would be a passerby (as in, you can ask a review later, create a longer relationship, ask for feedback…) ![]() And if you get a sleep deprived customer texting at 3am, just silence the phone and answer in the morning. If you are a Solo Business Owner, you are 24/ on your phone, you can answer your customers and you have Google Maps (of course) I’d totally activate it and answer chats as quickly as you can. Once they chat with you, there’s no way they are going anywhere else, but you have to be there to attend them, which is not always realistic. Ideally in real time as they arrive, as that’s when the lead is hot to ve converted. The real matter is that in order to be successful way to get more customers, you need to respond the messages FAST. And in this case committing means spending time on it. IF (there’s a big IF, of course)… if you commit to it. They will absolutely get you new customers and leads. So, Should you activate the business chat or not?īusiness Messages are a SUPER win. If you don’t reply your customers within 24h, the chat will be disabled. ![]() ![]() Your name will be shown to the user, this is, the name on the Google Account accessing this Bussiness Profile location. ![]()
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